We are always happy for you to come into the gallery to see any piece of work you are interested in. If possible, it is best to drop us an email or give us a call before visiting, in case the work you’d like to view is packed away in the stock room at the time.
As a lot of the work on our website is on display at our gallery in Porlock, there may be the rare occasion that an item you buy is not in stock. Although we endeavour to keep stock up to date, in the unlikely event you have bought an item that is not available we will let you know as soon as possible, and fully refund you via the payment method used to purchase the item.
Our online payment system uses paypal to offer you a secure way to checkout.
You can read more about paypal here.
For security reasons, we are only able to ship items to your confirmed paypal address. If you are checking out using paypal, you must have a confirmed address attatched to your paypal account. This will usually be added to your account when signing up, and will be the same as the billing adress for the credit/debit card linked to your paypal account. You can see the address linked to your Paypal account by logging into Paypal, and clicking on the ‘Profile’ link. More about confirmed adresses on Paypal >
PAY BY PHONE
If you would like to pay by credit or debit card over the phone, add your item(s) to your cart, and when going through the checkout process choose the ‘telephone payment’ option. You can call us in the gallery during business hours (Monday – Saturday, 10:30am – 5:30pm) to pay by Credit or Debit card. Please use your Order ID as the payment reference.
With card payments made this way we can only dispatch orders to the billing adress for the card you use to pay.
The postage method we use for your order may vary from listed here, depending on the item. However, these are the methods we generally use. If you would like a tracking number for your order, drop us an email.
Jewellery is sent via Royal Mail tracked Signed For 1st Class, and will be dispatched within 3 working days.
BOOKS & CARDS
Books and cards are sent via Royal Mail Signed For 2nd Class, and will be dispatched within 3 working days.
All paintings are sent by tracked courier, and will require a signature upon delivery. Orders are dispatched within 3 working days. If there is a particular day you would like your order to be delivered, please contact us to arrange this.
Ceramics are sent by either Royal Mail tracked Signed for, or tracked courier (depending on size and weight), and will require a signature upon delivery. Orders are dispatched within 3 working days. If there is a particular day you would like your order to be delivered, please contact us to arrange this.
Some of our reproduction prints are produced in house at our sister gallery, Courtyard Gallery and framing. We may not have a copy of your requested print at the time of order, so please allow up to 5 working days for dispatch.
If you would like to order from overseas, it is best to contact us first as postage costs may vary greatly depending on the item.
PICK UP FROM THE GALLERY
If you are local, or are planning on visiting Porlock, you can choose the ‘local pickup’ delivery option and pick up your item from the Gallery. If you choose this option, drop us and email telling us when you will be coming. We are happy to keep items for you if you will not be able to come and collect for a while.
We want you to be happy with every purchase you make with us, that is why you are welcome to return any item* you are not 100% happy with, as long as you let us know within 2 weeks of the item reaching you, and return it to us in it’s original condition within 28 days. We will fully refund you for the item via the method you originally used to pay. Unfortunately, we cannot cover return postage costs.
If an item arrives damaged, the first thing you should do is let us know. If it is possible for you to take immediate pictures of the damage, please do. After you have posted the item back to us we will offer you an exchange or a full refund via the method you originally used to pay. We cannot offer refunds for damaged items which are not returned to us.
*For hygeine reason, earrings for peirced ears are non returnable.