VIEWING WORK
I’VE SEEN AN ARTWORK ONLINE THAT I LIKE, CAN I COME AND SEE IT IN THE GALLERY?
Of course! We’d be happy to show you the piece in person. Just let us know in advance which artwork you’d like to view. As we have a large collection, not all pieces are on display at all times, but we’re more than happy to bring any artwork out of our storeroom for you to see.
CAN I RESERVE A PEICE BEFORE DECIDING?
Unfortunately, we are unable to hold artwork in reserve. However, we understand that purchasing art can be a big decision, and we want you to feel completely happy with your choice. That’s why we offer a 14-day return policy. If you’re not fully satisfied with your purchase, simply let us know within 2 weeks of receiving the item and return it to us in its original condition within 28 days. We’ll issue a full refund via the original payment method. Please note that we’re unable to cover the return postage costs.
CAN I REQUEST MORE PHOTOS OR A VIDEO OF THE PIECE BEFORE BUYING?
Of course – we’re happy to send close-up images, angles, or even a short video to help you make an informed decision.
WHAT IF THE ARTWORK LOOKS DIFFERENT FROM THE ONLINE IMAGE?
We do our best to represent colours and textures accurately, but screens can vary. Please feel free to request more images or clarification before purchasing.
ORDERING
IS EVERYTHING YOU EXHIBIT AVAILABLE ONLINE?
Yes, the vast majority of the work we exhibit in the gallery is also available to view and purchase online.
As many pieces are physically displayed in our Porlock gallery, there may occasionally be a short delay in stock updates. In the rare event that an item you’ve purchased is no longer available, we’ll contact you as soon as possible and issue a full refund via your original payment method. We do our best to keep our listings up to date and appreciate your understanding.
DO YOU OFFER GIFT WRAPPING?
Yes! If your purchase is a gift, we offer complimentary wrapping and can include a handwritten note.
CAN I PAY IN INSTALMENTS OR RESERVE ARTWORK WITH A DEPOSIT?
While we don’t reserve artwork without purchase, we’re pleased to offer payment options through the Own Art scheme, which allows you to spread the cost of eligible artworks over 10 months, interest-free. We may also be able to arrange alternative payment plans for higher-value pieces. Please contact us to discuss the best option for you.
CAN I ORDER BY PHONE OR EMAIL?
Yes, if you prefer not to order online, we’re happy to take orders over the phone or via email. Just get in touch and we’ll guide you through the process and confirm availability and delivery options.
CAN I COLLECT MY ORDER IN PERSON?
Yes! If you’re local or planning a visit, you’re welcome to collect your purchase directly from the gallery. Just select the “local collection” option at checkout or let us know when placing your order.
PAYMENT
HOW CAN I PAY ONLINE?
Our secure online payment system offers the option to pay using credit or debit cards, PayPal, Google Pay and Apple Pay.
For security reasons, if the delivery address you provide differs from your billing address or confirmed paypal address, we will contact you for confirmation.
DO YOU ACCEPT AMERICAN EXPRESS?
We are able to accept American Express payments online, but not for telephone payment, or payment in the gallery.
PAYING WITH OWNART
Once you’ve chosen a piece you’d like to buy, just let us know you’d like to use Own Art. We’ll send you a secure online application link, or you can complete it with us in the gallery. To get started, email us at churchgategallery@live.co.uk or call 01643 862238.
BACS (BANK TRANSFER)
If you would like to purchase an item making payment via BACs, please email us at churchgategallery@live.co.uk or call 01643 862238.
CAN I ORDER BY PHONE OR EMAIL?
Yes, if you prefer not to order online, we’re happy to take orders over the phone or via email. Just get in touch and we’ll guide you through the process and confirm availability and delivery options.
DELIVERY
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DISPATCHED?
We aim to dispatch all items within several working days, and use either courier or Royal Mail, depending on the size, value and destination of the item.
All items (excluding books and cards) will require a signature upon delivery, as we use tracked and insured services due to the value of the items we sell. Please contact us if there is a particular day that would be most convenient for your order to arrive, or consider arranging delivery to an alternative address such as a workplace or a neighbour if receiving the delivery yourself will be a problem.
Some of our reproduction prints are produced in house at our sister gallery, Courtyard Gallery and framing. We may not have a copy of your requested print at the time of order, so please allow up to 5 working days for dispatch.
DO YOU OFFER INTERNATIONAL SHIPPING?
We do not offer a standard rate postage cost for international orders, as the price varies a great deal depending on the item and destination. If you live overseas and would like to place an order, please contact us and we will be happy to offer you a no obligation quote for the cost of postage to you.
CAN I COLLECT MY ORDER FROM THE GALLERY
If you are local, or are planning on visiting Porlock, you can choose the ‘local pickup’ delivery option and pick up your item from the Gallery. If you choose this option, drop us and email telling us when you will be coming. We are happy to keep items for you if you will not be able to come and collect for a while.
RETURNS & REFUNDS
We want you to be happy with every purchase you make with us, that is why you are welcome to return any item* you are not happy with, as long as you let us know within 2 weeks of the item reaching you, and return it to us in it’s original condition within 28 days. We will fully refund you for the item via the method you originally used to pay. Unfortunately, we cannot cover return postage costs.
If an item arrives damaged, the first thing you should do is let us know. If it is possible for you to take immediate pictures of the damage, please do. After you have posted the item back to us we will offer you an exchange or a full refund via the method you originally used to pay. We cannot offer refunds for damaged items which are not returned to us.
*For hygiene reason, earrings for pierced ears are non returnable.