We are always happy for you to come into the gallery to see any piece of work you are interested in. If possible, it is best to drop us an email or give us a call on 01643 862 238 before visiting, in case the work you’d like to view is packed away in the stock room at the time.
As a lot of the work on our website is on display at our gallery in Porlock, there may be the rare occasion that an item you buy is not in stock. Although we endeavour to keep stock up to date, in the unlikely event you have bought an item that is not available we will let you know as soon as possible, and fully refund you via the payment method used to purchase the item.
PAYMENT WITH PAYPAL
Our online payment system uses paypal to offer you a secure way to checkout using a credit or debit card. You can read more about paypal here.
For security reasons, if the delivery address you provide differs from your billing address or confirmed paypal address, we will contact you for confirmation.
Please note: We are able to accept American Express payments via online paypal payment only. We do not accept American Express for telephone payment, or payment in the gallery.
PAYMENT BY BACS (BANK TRANSFER)
If you would like to pay by BACS bank transfer, add your item(s) to your cart, and when going through the checkout process choose the ‘BACS payment’ option. We will contact you via email with our bank account details.
PAYMENT BY PHONE
Unfortunately we do not current offer the option to pay over the phone using a credit/debit card.
We aim to dispatch all items within several working days, and use either courier or Royal Mail, depending on the size, value and destination of the item.
All items (excluding books and cards) will require a signature upon delivery, as we use tracked and insured services due to the value of the items we sell. Please contact us if there is a particular day that would be most convenient for your order to arrive, or consider arranging delivery to an alternative address such as a workplace or a neighbour if receiving the delivery yourself will be a problem.
Some of our reproduction prints are produced in house at our sister gallery, Courtyard Gallery and framing. We may not have a copy of your requested print at the time of order, so please allow up to 5 working days for dispatch.
We do not offer a standard rate postage cost for international orders, as the price varies a great deal depending on the item and destination.
If you live overseas and would like to place an order, please contact us and we will be happy to offer you a no obligation quote for the cost of postage to you.
PICK UP FROM THE GALLERY
If you are local, or are planning on visiting Porlock, you can choose the ‘local pickup’ delivery option and pick up your item from the Gallery. If you choose this option, drop us and email telling us when you will be coming. We are happy to keep items for you if you will not be able to come and collect for a while.
RETURNS & REFUNDS
We want you to be happy with every purchase you make with us, that is why you are welcome to return any item* you are not happy with, as long as you let us know within 2 weeks of the item reaching you, and return it to us in it’s original condition within 28 days. We will fully refund you for the item via the method you originally used to pay. Unfortunately, we cannot cover return postage costs.
If an item arrives damaged, the first thing you should do is let us know. If it is possible for you to take immediate pictures of the damage, please do. After you have posted the item back to us we will offer you an exchange or a full refund via the method you originally used to pay. We cannot offer refunds for damaged items which are not returned to us.
*For hygiene reason, earrings for pierced ears are non returnable.